Booking Terms & Conditions

These Terms of Business constitute a legal agreement between you (you or the Customer) and Cheers Travel Planner Private Limited trading as "Cheers Travel"(GST Num-09AALCC9527A1ZL) of Advant Navis Business Park,B-917, 9th Floor, Tower B, Sector 142, Noida, Uttar Pradesh, India, 201305. (we/us or the Provider). Please read this agreement carefully because it governs the services received by us. If you are agreeing to this agreement as an individual or on behalf of a company, government, or other entity for which you are acting, then you mean the entity and you are binding the entity to this agreement. We may modify this agreement from time to time.

This section outlines the actions that signify agreement to the terms and conditions, as well as clarifies the authority of the person making the booking on behalf of other travellers:

Authority of Booking Person: The person making the booking is recognized as having the authority to act on behalf of all travellers included in the booking. This applies even if other travellers have made separate payments. Essentially, the person making the booking is responsible for ensuring that all travellers are bound by the terms and conditions.

Limitation of Rights: These terms and conditions specify the rights granted to the customer, and they do not provide any additional rights beyond what is expressly stated. The customer's rights are also subject to applicable law.

These clauses establish the procedures for agreeing to the terms, clarify the authority of the booking person, and specify the scope of rights granted under the agreement.

Recitals These recitals outline various agreements and responsibilities between the Customer and the Provider. Operative Provisions 1. Definitions and Interpretation

1.1 Definitions Unless the context otherwise requires, the following definitions apply in this Agreement:

Business Day means a day (other than a Saturday, Sunday or public holiday) on which commercial banks are open for general banking business in India.

Charges means the Fees and Expenses payable for the Services.

Claim means any claim, demand, complaint, suit, litigation, action, cause of action, proceeding or other legal remedy (whether in contract, tort, statute or otherwise).

Customer means the person or entity receiving the Services as specified in the applicable quotation or booking.

Customer Service means the support services offered by the Provider including assistance via phone, email, or online platform relating to any booking inquiries, changes or concerns.

Control has the meaning assigned under Section 2(27) of the Companies Act, 2013.

Companies Act means the Companies Act, 2013 (Act No. 18 of 2013) including any amendment, re-enactment or replacement from time to time.

Default Rate means the rate of interest of 10.00% per annum on overdue amounts.

Engagement refers to each instance where the Provider agrees to supply specified Services to the Customer, as set out in a quotation or confirmation.

Event of Default means any of the following events: (a) a material breach or persistent breaches of this Agreement by the Customer; (b) the Customer repudiates or is deemed to repudiate this Agreement; (c) the Customer misleads the Provider in a material respect; or (d) an Insolvency Event occurs in relation to the Customer.

Expenses means the actual and reasonable expenses incurred by the Provider in providing the Services, including third-party charges, as reimbursable under this Agreement.

Fees has the meaning ascribed in Clause 4.1 and includes the charges for Services provided.

Fixed Price means a fee agreed upon for a specific Engagement as stated in the relevant quotation.

Governmental Authority includes any Indian national, state or local government body, tribunal, board, agency, authority or statutory corporation.

GST means the Goods and Services Tax as defined under the Central Goods and Services Tax Act, 2017 and related laws and regulations.

GST Law means the Integrated Goods and Services Tax Act, 2017; Central Goods and Services Tax Act, 2017; and State Goods and Services Tax Acts of various states in India.

Travellers includes the Customer and all persons for whom the Customer has made bookings.

Travel Service Provider means a third-party provider offering travel-related services, including airlines, hotels, car rentals, rail, and related accommodation or transport services.

1.2 Interpretation Rules Unless the context requires otherwise:

1.3 Legal Compliance This Agreement is governed by and shall be interpreted in accordance with Indian law. In particular, it complies with and incorporates relevant provisions of:

• The Companies Act, 2013 (Section 2(27), Section 134 for disclosure)
• The Indian Contract Act, 1872
• The Information Technology Act, 2000 (where applicable to electronic communication)
• The Central Goods and Services Tax Act, 2017

Mandatory Disclosures As per Section 134 of the Companies Act, 2013, all applicable terms, policies, disclaimers, and compliance obligations under Indian consumer protection, GST and contract law must be made available to users and clients on the official website of the business. The Company shall publish these operative provisions and related legal disclosures prominently on its website to ensure transparency and regulatory compliance.

2. Engagement as Company

2.1 Non-Exclusive Engagement

The Customer engages the Provider, on a non-exclusive basis, to deliver the agreed travel services ("Services") as per the scope mentioned in the approved Quote, and the Provider accepts such engagement, in accordance with the terms of this Agreement.

2.2 Commencement and Duration

The engagement between the Customer and the Provider shall:

(a) commence on the date the Customer confirms acceptance of the Quote in writing (the "Start Date"); and
(b) continue until the completion of the Services unless terminated earlier under this Agreement.

3. Provision of Services

3.1 Quote Acceptance

Each specific engagement (an “Engagement”) shall be initiated based on the Provider’s formal Quote. No obligation shall arise upon the Provider unless and until the Customer provides written acceptance of the applicable Quote.

3.2 Variability of Quote

The Quote is subject to variations based on real-time pricing and availability from third-party Travel Service Providers, including but not limited to airlines, accommodation partners, and transport vendors. The Provider is not liable for any changes in rates imposed by such third parties.

4. Pricing and Invoicing

4.1 Pricing Structure

For each Engagement, the agreed price for Services (exclusive of Goods and Services Tax (GST) and approved reimbursable expenses) shall be:

• Fixed Price: As specified in the Quote, payable upon successful and satisfactory completion of Services, unless otherwise agreed.

4.2 Price Changes

All pricing is subject to availability and may change without prior notice due to external factors beyond the Provider’s control, including but not limited to fuel surcharges, currency exchange rate fluctuations, governmental taxes, and fare revisions.

4.3 Confirmation of Updated Fees

Customers are required to verify the most current Fees with the Provider at the time of booking. The Provider shall not be liable for discrepancies arising from outdated or inaccurate fee references.

4.4 Payment Guarantee

Fees are only confirmed once full payment for the booking has been received and acknowledged by the Provider.

4.5 Deposit Requirements

A non-refundable deposit (“Deposit”) is required at the time of booking to secure travel arrangements, subject to the terms and policies of the underlying Travel Service Providers.

4.6 Non-Refundable Deposits

Deposits are non-refundable except where specifically stated by the Travel Service Provider and/or as required under applicable provisions of the Consumer Protection Act, 2019.

4.7 Refund of Deposits

If a Travel Service Provider allows a deposit refund, the refund will be processed by the Provider only upon actual receipt or formal authorization of such refund from the third-party service provider.

4.8 Reimbursement of Expenses

The Customer agrees to reimburse the Provider for reasonable and necessary expenses incurred in the provision of Services, subject to:

Cheers Travel Planner Private Limited
Advant Navis Business Park,B-917,
9th Floor, Tower B, Sector 142, Noida,
Uttar Pradesh, India,201305.

E-mail: care@cheerstravel.co.in
Telephone: +91-4226628861

Table of content

• Sec.1 - Requirements to Travel: Passport & Visas
• Sec.2 - Services We Provide
• Sec.3 - Travel Insurance
• Sec.4 - Health
• Sec.5 - Financial Arrangements
• Sec.6 - Deposit & Final Payment
• Sec.7 - Service Fees: Agent Assisted Booking Through Call Center Or Online
• Sec.8 - Our Change & Cancellation Fees
• Sec.9 - Travel service provider Change & Cancellation Fees
• Sec.10 - Change or Cancellation by You
• Sec.11 - Change or Cancellation by a travel service provider
• Sec.12 - Credit for Future use:
• Sec.13 - Unavoidable Circumstances
• Sec.14 - Payments by Credit Card & Debit Card
• Sec.15 - Service Guarantee
• Sec.16 - Our Agency
• Sec.17 - Our Liability
• Sec.18 - Supplier/ Consolidation Insolvency
• Sec.19 - Special Requirements
• Sec.20 - Price
• Sec.21 - Services provided by Cheers Travel Partners
• Sec.22 - Agent Assisted booking through Call Centre
• Sec.23 - Online Booking Fees
• Sec.24 - Refund
• Sec.25 - Errors & Omissions
• Sec.26 - Frequent Flyer
• Sec.27 - Schedule Changes
• Sec.28 - Privacy Laws
• Sec.29 - Modifications of Terms & Conditions
• Sec.30 - Governing State Law
• Sec.31 - Terms and Conditions for Consent to Emailing Customers.

1. Requirements to Travel: Passport & Visas

All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. For international travel bookings, you must let us know if you have less than 6 months validity on your passport or if you do not have a machine-readable passport. When assisting with an international travel booking.

Please ensure you have a valid Passport well in advance of travel as either the airline staff or immigration authorities will not allow you to pass through customs and board your flight without this documentation.

It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments, or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part).

Visas are obtained from the issuing authority in India, usually an embassy. Visa requirements vary by both country you are travelling to and the current citizenship you hold so please ensure you check well in advance of your travel dates to allow sufficient processing time as required by the embassy. If you have booked a one-way ticket, please ensure you have checked with the Consulate of the country you are travelling to in order to ensure that you comply with their laws and regulations.

We recommend before travelling that you check the Government website relating to the countries you are travelling to for any applicable travel advisories relevant to those countries.

If you are travelling to or transiting through the United States

Please see https://esta.cbp.dhs.gov for important information regarding compulsory pre-registration for their visa waiver program ("ESTA"). India passport holders will not be able to enter the United States without a valid ESTA (or visa). Please note, you may not meet the eligibility requirements of ESTA and may be required to obtain a visa.

If you are travelling to or transiting through Canada

Please see http://www.cic.gc.ca/english/visit/eta.asp for important information regarding compulsory electronic travel authorization for visa-exempt foreign nationals ("ETA"). India passport holders will not be able to enter Canada without a valid ETA (or visa or permit) from 15 March 2016. Please note, you may not meet the eligibility requirements of ETA and may be required to obtain a visa or permit.

We urge you to apply for an ESTA or ETA prior to booking an airfare if you have any concerns about whether or not you might be eligible for an ESTA or ETA.

2. Services We Provide:

We provide a travel booking service that enables you to:

a) book or purchase travel related goods and services promoted on our website.
b) conduct flight and other travel related searches and reservations
c) access our Customer Service assistance service
d) use our payment processing, and ticketing services
e) When booking or purchasing a Travel Product we act on behalf of the Supplier to accept your Booking and payment. Each booking you make forms a contract between you and the applicable Supplier and is subject to the Product Terms, including conditions of carriage and limitations of liability, imposed by the Supplier. We recommend that you read the Product Terms before finalising your booking. We can provide you with copies of the relevant terms and conditions on request
f) When you make a flight Booking through Cheers Travel, we provide you with access to our global Customer Service offering. The Customer Service provided includes access to staff either online, by email or by phone to confirm your Booking, make any changes to your Booking or otherwise seek assistance with your Booking. The Customer Service provided by Cheers Travel is global in nature and can be accessed from anywhere around the world. There are charges applicable on these services as per the Terms and Conditions.

3. Travel Insurance:

We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Your insurance protection should at least include cover for cancellation, medical and repatriation expenses, personal injury and accident, death and loss of personal baggage and money and personal liability insurance.

Travel insurance can provide peace of mind by offering financial protection against unexpected events like trip cancellations, medical emergencies, or lost luggage. It's crucial to review the coverage offered by different insurance policies to ensure they meet your specific needs. Travel insurance is strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel.

4. Health:

You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel booking and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g., proof of Yellow Fever vaccination) may deny you entry into a country. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel. General health advice for the destination you wish to visit is also available from DFAT (see www.smartraveller.gov.au). Whether any medical requests can be accommodated, including (without limitation) access to power, refrigeration and travelling with the use of mobility aids, is subject to the travel service provider in their sole and absolute discretion, and will often depend on a number of factors, including (without limitation) any modes of transport and local standards at the destination. All medical requests are beyond our control. While we will include all medical requests as a file note to the travel service provider, we cannot guarantee that your request will be accommodated. It is your responsibility to follow up with the travel service provider directly either at the destination or prior to travelling where possible.

5. Financial Arrangements

We receive remuneration through commissions, financial incentives, and other means (together, "financial arrangements") from booking travel and travel-related products and services on your behalf with third party travel service providers. We are not required by law to disclose the nature or value of these financial arrangements.

6. Deposit and Final Payment:

You will be required to pay a deposit or deposits when booking. We will advise you of how much that will be. Subject to your rights under the Indian Consumer Law, all deposits are non-refundable for changes of mind or cancellations by you, or if the travel service provider's terms and conditions provide that your deposit is non-refundable. If your deposit is refundable, this is subject to us having received the funds from the travel service provider and/or being authorised by the travel service provider to refund your deposit.

7. Service Fees: Agent Assisted Booking Through Call Center Or Online:

Service Fees for Flight Bookings

All bookings made online or through our contact center (agent assisted) will incur a service fee.

1. Domestic Bookings:

Class

Airline Fee (INR)

Agency Fee (INR)

Remarks

Economy

₹2,000 – ₹3,500

₹300 – ₹750

Low-cost carriers may offer no refund/change

Premium Economy

₹2,500 – ₹4,500

₹500 – ₹1,000

Limited availability on domestic routes

Business Class

₹3,000 – ₹6,000

₹750 – ₹1,500

Often semi-flexible fares

First Class

₹4,000 – ₹8,000

₹1,000 – ₹2,000

Rare for domestic; high penalty risk

📝 Note: Some budget airlines (IndiGo, SpiceJet) have non-refundable promo fares where only taxes are refunded.

Key Points

• Airline Fee = As per fare rule (non-negotiable).
• Agency Fee = Charged for processing/admin support.
• Fare Difference (for date change) is additional and dynamic.
• Refunds typically take 6-8 Weeks, depending on the airline.

2. International Flights:

Class

Airline Fee (INR)

Agency Fee (INR)

Remarks

Economy

₹3,500 - ₹6,500

₹500 - ₹1,000

Higher penalties on long-haul flights

Premium Economy

₹4,000 - ₹8,500

₹750 - ₹1,500

Offered by full-service carriers

Business Class

₹6,000 - ₹15,000+

₹1,000 - ₹2,500

More flexibility, but also higher fees

First Class

₹8,000 - ₹20,000+

₹1,500 - ₹3,000

Premium service fees due to complexity

International fares are often tiered (Lite, Basic, Flex), so refund/change policy depends heavily on selected fare type.

Key Points

• Airline Fee = As per fare rule (non-negotiable).
• Agency Fee = Charged for processing/admin support.
• Fare Difference (for date change) is additional and dynamic.
• Refunds typically take 6-8 Weeks, depending on the airline.

8. Our Change and Cancellation Policy

At Cheers Travel, we strive to provide transparent and customer-centric service. However, all bookings made through us are subject to the terms and conditions of the respective airlines and travel service providers.

Subject to your rights under applicable Indian consumer protection laws, all change and cancellation requests may attract both airline-imposed charges and our agency service fees. These charges will be clearly outlined on your invoice, fare quote, or itinerary as applicable. Please note that bookings made via credit/debit card may be subject to applicable banking or gateway charges.

9. Travel service provider Change and Cancellation Fees:

Any amendment or cancellation — voluntary or due to factors beyond control (e.g., natural disasters, airline policy changes) — is subject to charges imposed by the respective airline or supplier. These charges can range from a minimal fee to 100% of the booking value, depending on the fare conditions and class of travel.

Where the airline/supplier mandates a change fee, penalty, or complete forfeit, our ability to assist is limited to the options they allow. Refund timelines are entirely dependent on the airline/supplier, and in some cases, refunds may take up to 10–12 weeks or more. If we have already passed on your payment to the airline or supplier, we cannot process any refund or credit until we receive authorization or settlement from them.

10. Amendments (Date/Name/Route Change):

All changes are subject to availability and may involve:

Changes to Booking:

• Fare difference (if applicable)
• Airline-imposed change penalties
• Cheers Travel's service fee

We will try our best to accommodate your request, but some low-cost or promotional fares may not permit changes at all.

Cancellations:

If you cancel a confirmed booking, the refund will depend on:

• The fare rule of the airline
• Whether the ticket is refundable, partially refundable, or non-refundable
• Agency service fee (as outlined below)

Any applicable refund will be processed only after receiving clearance and settlement from the airline/supplier.

Our Service Fees (Excluding Airline/Supplier Charges)

Booking Type

Change Fee (INR)

Cancellation Fee (INR)

Remarks

Domestic - Economy

₹500 - ₹750 per person

₹750 - ₹1,200 per person
(Max ₹4,500/booking)

Airline fee extra

Domestic - Business/Premium

₹1,000 per person

₹1,500 per person
(Max ₹5,000/booking)

Airline fee extra

International - Economy

₹1,500 - ₹2,000 per person

₹2,500 per person
(Max ₹10,000/booking)

Airline fee extra

International - Business/Premium Economy

₹2,500 - ₹3,500 per person

₹3,500 - ₹5,000 per person
(Max ₹15,000/booking)

Airline fee extra

First Class (Any Sector)

₹3,500 per person

₹5,000 per person

Highly restrictive fare rules apply

Note: GST applicable on all service fees as per Indian law.

11. Refundable vs. Non-Refundable Bookings:

At Cheers Travel, we act as an intermediary between you and airlines or other travel service providers. In situations where a travel service provider cancels or significantly alters your booking, the following policies will apply:

1. Alternative Travel or Credit Options

If your booking is canceled by the travel service provider, they may offer:

• Alternative travel arrangements of similar value and route, where available.
• Travel credit for the full amount paid, subject to their fare rules and terms.

2. Refunds Where Applicable

If a refund is offered by the travel service provider:

• It will be issued after deducting applicable non-recoverable costs, service provider penalties, and intermediary processing fees.
• Refunds can only be processed once the provider remits the amount to us.

3. Non-Recoverable Costs

These include direct or indirect costs already incurred by the airline or travel supplier such as:

• Ground handling charges
• Sector-specific fees
• Non-refundable supplier components

4. Non-Refundable or Instant Purchase Fares

Tickets labeled as “non-refundable” or “instant purchase” usually carry zero refund value, regardless of cancellation reason. In such cases, neither we nor the supplier are obligated to issue a refund or credit.

5. Fees on Waivers for Full Refunds – International Flights

In case airlines grant a full refund waiver due to schedule changes, route cancellations, or force majeure, a service charge of ₹2500 per person will apply, along with a consolidation fee of ₹1000 per person.

6. Fees on Waivers for Full Refunds – Domestic Flights

For domestic sectors within India, if full refunds are granted due to cancellation or significant changes by the airline, a service charge of ₹1000 per person and a consolidation fee of ₹500 per person apply.

These fees are for administrative, processing, and service time involved in managing such changes even when no commission or service is earned.

• Refundable Tickets: Refunds are initiated upon airline approval. Timelines may vary.
• Non-Refundable Tickets: No refunds or credits will be offered by the airline or us, except for statutory tax components (if permitted).

In cases where the airline offers a travel credit or voucher, we will assist you in claiming and utilizing it, subject to the airline's conditions.

12. Credit for Future Use:

Some airlines allow tickets to be used as credit for future travel. This is subject to strict conditions and may not apply to all fare types.

Key Conditions for Using Travel Credit:

• Credit validity is limited to 12 months from the original ticket issue date.
• Name changes are not permitted.
• Origin airport must remain unchanged.
• Airline must remain the same as on the original ticket.
• Fare difference, taxes, and airline change penalties will apply during rebooking.
• Rebooking is subject to availability and approval by the airline.
• Tickets once credited cannot be downgraded to a lower fare type.

Our Credit Processing Fee:

We charge a service fee of ₹2500 per person to process and manage credit towards future use. This includes coordination with airlines, issuance support, revalidation, and compliance checks.

13. Unavoidable or Extraordinary Circumstances

There may be times when your booking is affected due to force majeure or events beyond the control of the travel service provider.

Definition of Unavoidable Circumstances:

Events include, but are not limited to:

• War, civil unrest, strikes
• Acts of terrorism
• Natural disasters (earthquakes, floods, cyclones)
• Public health crises (pandemic, epidemic, quarantine)
• Government restrictions (lockdowns, travel bans)
• Volcanic activity, fire, adverse weather, or airspace closures
• Airline insolvency or regulatory shutdowns

Our Commitment to You:

If your booking is impacted:

• The travel provider may offer a full credit for future travel or revised dates.
• We, as intermediaries, will support you in securing credit or refunds as per the supplier’s hardship or disruption policies.
• All claims are subject to the airline/provider’s final terms and applicable processing timelines.

14 A. Payments by Credit Card and Debit Card:

Any credit card surcharges as set out in your quote, tax invoice and/or itinerary (as applicable) will apply when paying by credit card or debit card.

You authorise us to charge all fees incurred by you in relation to the services provided by us to the credit card or debit card designated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.

14 B. Terms and Conditions for High-Risk & High Value Transactions

To safeguard the integrity of transactions and ensure compliance with our policies, Cheers Travel may require additional documentation for transactions classified as high risk. The following terms apply:

For transactions identified as high risk, Cheers Travel may request the below documentation to be submitted within 4 hours of the flight booking.

List of Documents Required:

a. Passport Copies:
- Clear copies of the passports for all traveller's.
- Clear copy of a Valid passport or Drivers Licence for the cardholder.

b. Credit Card Image:
- A photograph of the front of the credit card used for payment.
- A photograph of the back of the credit card used for payment (CVV number should be redacted for security reasons).

2. Failure to Comply: If the required documentation is not provided within the specified timeframe, Cheers Travel will cancel your booking. A refund for the amount paid will be issued to the original method of payment.

3. Discretionary Cancellation: Cheers Travel reserves the right to decline or cancel any booking at its sole discretion if deemed necessary to manage financial risks or to adhere to applicable regulations. This decision will be based on internal risk assessment procedures.

4. Booking Confirmation: Automatic booking confirmations are contingent upon Cheers Travel’s acceptance of financial risk and compliance with internal policies. Confirmation of the booking is not final until all required documentation is reviewed and accepted.

14 C. Transaction Verification Requirements for Debit and Credit Cards (a) You:
(i) authorise Cheers Travel agents to:

• charge all fees incurred to the credit card designated by you;
• disclose your credit card details or other payment credentials to, and obtain information from, any financial institution or card issuer, payment provider to verify the credit card, payment credentials and identification details that you provide;
• take steps to confirm that there is sufficient credit on your credit card account or other payment account to meet likely charges;

(ii) authorise your credit card issuer, payment provider or financial institution to verify that your payment credentials (for example, your credit card and identification details) you have provided to Cheers Travel are accurate; and

(iii) consent to Cheers Travel supplying your billing, payment, and identification information (including personal information) to those Suppliers and/or hotels who will supply the Travel Products in your Booking to you.

(b) Before Cheers Travel proceeds to process any Booking on your behalf or issues your travel documentation, various checks are taking place to validate the integrity of your payment credentials, including any credit card or account information and in certain circumstances you will be required to submit verification documentation to substantiate identity. This process is intended to reduce the potential risk for fraud and disruption to passengers upon check in.

(c) If your credit card or other payment option is not approved Cheers Travel may attempt to contact you. Where Cheers Travel cannot contact you and the ticket issuance period lapses (thereby making the Booking invalid), Cheers Travel will have no choice but to cancel the booked arrangements. Under these circumstances Cheers Travel accepts no responsibility for any re-Booking costs unless the loss was caused directly and primarily by fault on our part.

(d) Cheers Travel reserves the right to decline Bookings where in its reasonable opinion it is appropriate to do so. Any automatic Booking confirmations are conditional on Cheers Travel's acceptance of any financial risks, potential ticket despatch delays, or other regulations that may apply.

(e) If payment is not received for your confirmed Booking for any reason, you agree to pay Cheers Travel all amounts due on demand.

15. Service Guarantee:

Our booking and advisory services come with guarantees under the India Consumer Law that:

• Service and Quality of Service.
• Taking due care of our customers
• they will be reasonably fit for the specified purpos.
• they can reasonably be expected to achieve the desired result; and
• they will be provided within a reasonable time.

If we fail to meet any of these guarantees, you have rights under the India Consumer Law.

16. Our Agency:

We act as an agent for and sell various travel related products as agent on behalf ofairlines. Any booking, advisory and other services (such as processing a change or cancellation with the relevant travel services provider) that we provide to you are collateral to that agency relationship. We do not act as an agent for, and are not authorised to enter into any agreement with you on behalf of Cheers Travel Planner Private Limited trading as Cheers Travel Partners.

Our obligation to you is to (and you expressly authorise us to) provide booking and advisory services, including making travel bookings on your behalf and arranging relevant contracts between you and travel service providers. We exercise care in the selection of reputable travel service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage, cancellations policy and limitations of liability, imposed by these travel service providers. We can provide you with copies of the relevant travel service provider terms and conditions on request. Your legal rights in connection with the provision of travel services are against the specific travel service provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.

17. Our Liability:

To the extent permitted by law, we do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure, supplier insolvency or any other event which is beyond our control or which is not preventable by reasonable diligence on our part.

Our liability will also be limited to the extent that any relevant international conventions, for example the Montreal Convention in respect of travel by air, limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage and delay to luggage. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the India Consumer Law). This liability clause is subject to your rights under the India Consumer Law and nothing in these Booking Terms and Conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).

18. Supplier/ Consolidation Insolvency:

Without limiting section 22, for the avoidance of doubt, in the event of a third party provider being unable to provide you with the product or service you have booked due to that third party provider becoming insolvent or being placed under external administration, subject to your refund and remedy rights under the India Consumer Law, we have no obligation to reimburse you for the cost of your booking, or for any loss or damage you may otherwise suffer as a result of any such insolvency or external administration.

19. Special Requirements:

Please liaise with us regarding any special requirements you may have for your travel arrangements such as special meal and seating requests and must be advised to us at least 96 hours before departure. All requests are subject to the airline’s approval.

20. Price

All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once your booking has been paid for in full by you. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include, but are not limited to, adverse currency fluctuations, fuel surcharges, taxes, and airfare increases. Please contact us for up-to-date prices.

21. Services provided by Cheers Travel Partners:

(a) Flexible Ticket: Flexible Ticket is available for purchase during the booking procedure, offers travellers unparalleled flexibility and peace of mind. With this option, travellers can embark on their journeys with confidence, knowing that their plans can adapt to unforeseen circumstances.

Say goodbye to Non-Changeable itineraries and hello to flexibility and convenience with our Flexible ticket policy. You can modify your travel dates with ease, allowing for seamless adjustments to your itinerary.

Flexible Ticket is a service offered by Cheers Travel Partners. You cannot make use of our Flexible Ticket service by contacting the airline directly.

All rebooking requests must be made through our contact centre at +91-4226628861 or emailing us minimum 48 hours before the flight departure.

When providing our Flexible Ticket service, we only mediate the transport contract between You and the relevant airline. As the Flexible Ticket is our own service (i.e., you cannot make use of our Flexible Ticket service by contacting the airline directly) all rebooking requests making use of the Flexible Ticket service must be made via our customer service number +91-4226628861.

Key Features:
Unlimited Date Changes:
Enjoy the freedom to alter your travel dates without paying the hefty airlines penalty for the first date change in your itinerary, only the fare and tax difference shall apply, ensuring a more cost-effective and hassle-free experience. Whether your plans change unexpectedly, or you simply need more flexibility, you can adjust your itinerary as needed without worrying anything

Additional Information:
Should you require further date changes beyond the initial complimentary changes, an airline penalty of ₹10753 Per Person, plus any fare and tax difference, will be applicable. This ensures fair and transparent pricing while still offering the flexibility you need.

The Flexible Ticket allows flights to be rebooked under the following conditions:

1. All rebooking’s must be made in accordance with Section 21 at least 48 hours before the original time of departure.
2. Service fees as per Section 7 apply towards any changes.
3. All rebooking’s must be made in accordance with Section 21 at least 48 hours before the original time of departure.
4. Rerouting is not Permitted.
5. Fares have to be rebooked on same or higher class. Fares cannot be downgraded to lower fare than originally booked.
6. Rebooking is only possible within the same airline, i.e., a flight can only be rebooked to a flight operated by the same airline as the one operating the originally booked ticket.
7. Flight segments must be used in the same order in which they were originally booked.
8. Upgrading to a different cabin, or booking class, on the same flight is not permitted.
9. Rebooking a ticket for a so called “stop-over” (i.e., staying in a connection city longer than originally booked) is not permitted.
10. You cannot change origin and/or destination, neither for the outbound nor the return flight.
11. Name changes are not permitted.
12. The amount paid towards Flexible ticket is Non-Refundable, once paid for.
13. Flexible ticket can only be added at the time of booking.
14. For any re - bookings please call our customer support team at +91-4226628861 or email care@cheerstravel.co.in

(b) Terms and Conditions for Changeable Ticket Service:

Changeable Ticket - This means added flexibility and convenience, allowing you to modify your travel plans as needed without hassle.

Changeable Ticket is a service provided by Cheers Travel to offer customers additional flexibility for flight changes on eligible bookings.

1. Applicability: Changeable Ticket service applies to flights booked through Cheers Travel and is subject to the terms outlined herein.
2. Change Policy: Any changes to flights covered by the Changeable Ticket service must be advised to Cheers Travel at least 24 hours prior to the scheduled departure time of the original flight.
3. Penalty and Fees: Changes to flights covered by the Changeable Ticket service are subject to a penalty fee of ₹13441 INR, in addition to any fare and tax differences resulting from the change. These fees are imposed by the airlines and are non-negotiable.
4. Non-Refundable Fees: Fees paid for the Changeable Ticket service are non-refundable under any circumstances. Once the service is added to the booking, the fees associated with it cannot be refunded, regardless of whether the ticket is used or not.
5. Booking Requirement: Changeable Ticket service can only be added at the time of booking. Once the booking is confirmed, the option to include the Changeable Ticket service may no longer be available.
6. Eligibility: Not all flights may be eligible for the Changeable Ticket service. Customers are advised to confirm the eligibility of their flight before purchasing the service.
7. Limitations: Changeable Ticket service does not guarantee availability of alternate flights or changes to the itinerary. All changes are subject to availability and airline policies.
8. Booking Conditions: Changes made to bookings covered by the Changeable Ticket service are subject to the fare rules and conditions of the original ticket, as well as any additional conditions imposed by the airlines.
9. Responsibility: Cheers Travel acts as an intermediary in facilitating changes to flights covered by the Changeable Ticket service. While every effort will be made to assist customers with their requests, Cheers Travel cannot be held responsible for any changes or cancellations made by the airlines.
10. Modification of Terms: Cheers Travel reserves the right to modify or update these Terms and Conditions for the Changeable Ticket service at any time without prior notice.

By purchasing the Changeable Ticket service, customers acknowledge that they have read, understood, and agree to abide by these Terms and Conditions.

22. Agent Assisted booking through Call Centre:

Please be advised that a booking fees of ₹4032 per person applies for any booking made over the Phone through our contact centre plus the Service fees as per the conditions of International or domestic travel applicable in the Terms and Conditions and listed above. This fee reflects the reasonable, direct, and indirect costs,time and effort incurred by our travel Consultants on booking the new flights for the travellers.

23. Online Booking Fees

Domestic Flights
All Domestic Flights have a booking fee of ₹250 on all One-way Flights and ₹500 on all Return flights.

24. Refund

All requests towards Refunds and Credit shall have a Service fee as mentioned under Clause 11 of Change or Cancellation by you:

You have rights under the India consumer guarantees that can't be taken away by terms and conditions. Nothing in these Terms and Conditions affects your rights under the India Consumer Laws. The rights described in these Terms and Conditions and the relevant Supplier's Terms and Conditions are in addition to your consumer guarantee rights.

Except as required under the India Consumer Laws, your right to a refund of a travel product booked on the website or through our Contact Centre is governed by the terms and conditions of this Website. You should read the refund policy carefully. Many travel products are non-refundable and Supplier charges or cancellation fees may apply to your particular travel product.

Subject to your rights under India Consumer Law, upon acceptance of a Travel Credit, you release Cheers Travel Planner Private Limited, trading as Cheers Travel Partners from any and all claims and liabilities, without limitation, relating to your travel booking, your inability to complete the travel booking, and/or any refund or compensation you might be entitled to in relation to cancelling your travel booking.

Cheers Travel Partners will only be liable to provide a refund to you of a payment for a Travel Product to the extent that it actually receives a refund from the relevant Supplier. Where refunds are due to you from a Supplier, Cheers Travel Partners will provide reasonable assistance to you in claiming any refunds from that Supplier. In that situation, Cheers Travel Partners is authorised (but not obliged) to seek such refunds from the Supplier directly and on its own behalf.

Where a refund is applicable, the turnaround time from the date of your request for refund to the date you are provided with your refund is beyond the control of Cheers Travel Partners. Cheers Travel Partners will act diligently to pursue your claim for a refund from a Supplier and promptly remit any refund received from a Supplier in a timely manner once it has been cleared by our bank.

Refund to any overseas Bank shall incur a fee of ₹4032. The conversion rate is not guaranteed and is subject to the Bank.

Refunds shall be processed in the same form of payment as received.

25. Errors & Omissions :

We reserve the right to amend your Booking in consultation with you where an error or omission was made in relation to the Travel Product or services purchased and.

1. The error/omission was made in circumstances outside our control example technology, wrong fare conditions and wrong fares booked.
2. The error/omission was made by the Supplier, and they have advised that they are unable to provide the purchased Travel Product or services at the price advertised.
3. The error/omission made by us or the Supplier leads to a material and unreasonable outcome.

Errors and omissions on our Website are corrected upon learning of the error or omission. If there are any errors we would notify you within 24 hours of making the reservation and offer you a Full Refund for the price of the Travel Product.

26. Frequent Flyer :

Please let us know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. Please check your frequent flyer program (or other applicable loyalty program) for the specific terms of your membership. We cannot guarantee that the supplier of your frequent flyer or other loyalty program will credit you with points for your booking or provide you with any other particular benefit, including (without limitation) status credits or lounge access. It is your responsibility to check whether your booking is eligible for any such benefits.

27. Schedule Changes:

We recommend that you contact the travel service provider to confirm your scheduled departure time 24 hours prior to your departure.

For all schedule Changes due to the airlines or any unforeseen circumstances, Cheers Travel Partners will charge a fee of ₹4032 per booking.

28. Privacy Laws:

We are committed to protecting your personal information and agree to handle your personal information in accordance with applicable privacy, data protection, data breach notification and anti-spam laws ("Privacy Laws"). By providing personal information to us, you consent to us collecting, using and disclosing your personal information as provided in these Booking Terms and Conditions, in accordance with all Privacy Laws. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. Such recipients may include the overseas travel service providers eg: airlineswith whom you make a booking. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is based. Generally, we will only disclose your personal information to these entities and/or persons in connection with the facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. Where we disclose your personal information to any entity and/or person (including any overseas recipients), you agree that: (i) in the case of travel service providers or other recipients who are providing services directly to you, we will not be required to ensure that recipient's compliance with India privacy laws or otherwise be accountable for how they handle your personal information and you acknowledge and agree that your rights in relation to their handling of your personal information are governed by the contract between you and that recipient (which may include their privacy policy); and (ii) in the case of travel service providers who perform services for us, we will take reasonable steps to ensure that recipient's compliance with India privacy laws.

29. Modifications of Terms and Conditions:

We reserve the right to modify any of these Booking Terms and Conditions at any time without prior notice. If we make changes to any of these terms and conditions, we will post the amended terms and conditions on the website, applications, or services, which are effective upon posting. The applicable terms that apply are those in effect at the time you make a booking.

30. Governing State Law:

If any dispute arises between you and us, the laws of India will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of India and waive any right that you may have to object to an action being brought in those courts. These terms are governed by the laws in India.

31 Terms and Conditions for Consent to Emailing Customers.

1. Introduction

By providing your consent to receive marketing communications via email and/or SMS from Cheers Travel Planner Private Limited Trading as Cheers Travel partners ("we," "our," "us"), you agree to the following terms and conditions. We are committed to protecting your privacy and ensuring that any personal information we collect is handled in accordance with the Privacy Act 1988 (Cth) and other applicable India privacy laws.

2. Consent to Receive Marketing Communications

By subscribing to our marketing list, you consent to receiving promotional and marketing content via email and SMS. This includes updates on new products, services, promotions, offers, and other marketing materials.

3. How We Use Your Information

The personal information you provide when signing up for marketing communications will only be used for the purpose of sending you relevant marketing messages. We may collect, store, and use the following information:

• Your name
• Your email address
• Your phone number (for SMS marketing)
• Other contact details you provide to us

We will only send marketing communications to you based on the consent you have given.

4. How You Can opt Out

You can opt out of receiving marketing communications at any time by:

• Email: Clicking on the “unsubscribe” link found in the footer of any marketing email we send to you.
• Contacting Us: You can also contact our customer service team at Cheers Travel Partners to request that we remove you from our marketing communications list.

Once you opt out, we will no longer send you marketing communications, but we may still contact you for administrative purposes or to provide services you have requested.

5. Spam Act Compliance

We comply with the Spam Act 2003 (Cth), which prohibits the sending of unsolicited commercial electronic messages. You will only receive marketing emails or SMS from us if:

• You have provided your consent to receive these messages.
• We have an existing business relationship with you, and we are providing you with information directly related to the products or services you have purchased or shown interest in.

We will not send you unsolicited messages, and we will respect your right to opt out at any time.

6. Privacy and Data Security

We are committed to ensuring your privacy. Your personal information will be stored securely and handled in accordance with our Privacy Policy. We will not share your personal information with third parties for marketing purposes without your explicit consent.

For more information about how we collect, use, and store your personal data, please refer to our Privacy Policy available at Privacy Policy. 7. Changes to This Agreement

We may update these terms and conditions from time to time. Any changes will be effective immediately upon posting on our website. We encourage you to review this page periodically to stay informed of any updates.

8. Contact Us

If you have any questions about these terms or wish to update your preferences, please contact us at:

Cheers Travel Planner Private Limited
+91-4226628861
care@cheerstravel.co.in